We collect various types of information to provide you with the best possible service. Here’s a breakdown:

• Personal Information:
  When you use our services or sign up through our website or app, we may collect personal details like your name, phone number, email address, and physical address. If you book services online, we may also collect payment information to process your transaction.
• Vehicle Information:
  If you’re using our auto repair or towing services, we may ask for your vehicle’s make, model, registration number, and maintenance history. This helps us provide accurate services tailored to your needs.
• Location Data:
  To ensure that our towing services or GPS tracking system functions properly, we may collect real-time location data from your device. This allows us to send help exactly where you need it, no matter where you are.
• Cookies and Website Usage:
  When you visit our website, we may collect information about your browsing habits through cookies. Cookies are tiny files stored on your device that help us understand how you interact with our website, like what pages you visit and how long you stay on them. This helps us improve our website experience for you.

Karmesta collects and uses your information for several reasons. Let’s break it down:

• To Provide Our Services:
  We use your personal and vehicle information to schedule appointments, process payments, and offer tailored repair or towing services. Your location data helps us dispatch a tow truck when you’re in need of assistance.
• For Communication:
  We may use your contact information to send you service updates, promotional offers, or important notices about your booked appointments. Rest assured, we won’t spam you—we only send what’s necessary or relevant to your vehicle’s needs.
• To Improve Our Services:
  We analyze the data we collect (like cookies or feedback) to improve our services. This means better website functionality, faster service delivery, and tailored customer experiences. We’re always working to be better for you!

We take your privacy seriously and only share your information under specific circumstances:

• With Third-Party Service Providers:
  We may share your data with trusted third-party partners who help us provide services (such as payment processors, towing companies, or cloud storage providers). These partners are required to follow strict data protection protocols and use your information only for Karmesta’s services.
• When Required by Law:
  If we’re legally required to disclose your information (for example, by law enforcement or a court order), we will comply with those obligations while ensuring that your rights are protected.
• In Case of a Business Transaction:
  If Karmesta is involved in a merger, acquisition, or asset sale, your personal information might be part of the transaction. We’ll inform you if such a situation arises and give you the option to opt-out.

We implement industry-standard security measures to keep your personal data safe. Here’s how:

• Encryption:
  Sensitive information (like payment details) is encrypted during transmission to ensure it’s protected from unauthorized access.
• Secure Storage:
  Your data is stored in secure databases with limited access, ensuring that only authorized personnel can access it.
• Data Minimization:
  We only collect the information necessary to provide our services. If we don’t need it, we don’t keep it.

Despite our best efforts, no method of data transmission or storage is 100% secure, but we continuously work to improve our security measures and keep your data safe.

Under the Data Protection Act, 2012 (Act 843) of Ghana, you have the following rights regarding your personal data:

• Right to Access:
  You have the right to request a copy of the information we hold about you. If you’d like to access your data, just reach out to us, and we’ll provide it.
• Right to Correction:
  If any information we have about you is incorrect or outdated, you have the right to request a correction. We want to ensure your data is always accurate.
• Right to Deletion:
  You can request that we delete your personal information if it’s no longer necessary for the purpose it was collected. However, we may retain some information if legally required to do so.
• Right to Object:
  You have the right to object to how your personal data is used, especially if it’s for direct marketing purposes. If you no longer want to receive promotional messages, you can easily opt-out by clicking “unsubscribe” in any email or contacting us directly.

We will retain your personal information for as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or reporting requirements. Once your data is no longer needed, we’ll securely dispose of it.

As Karmesta continues to grow and evolve, we may update this Privacy Policy to reflect changes in our business or to comply with new legal requirements. When we make significant changes, we’ll notify you by updating the date at the top of this policy and, in some cases, reaching out directly. Your continued use of our services after such updates means you accept the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, feel free to contact us at:

Karmesta Customer Service
Email: info@karmesta.com
Phone: (+233) 024 992 2297 
WhatsApp: (+233) 055 936 9950

We’re committed to respecting your privacy and protecting your personal information. Thank you for trusting Karmesta with your data!